Terms of Service

Etraque lets you create and manage events, share links, collect RSVPs (including from people who do not download the app), run groups, post notes, add payment links, send notifications, capture event details by voice or text, and connect Apple Calendar or Google Calendar. Features and plan limits can change. Free, Pro, and Teams plans have different limits on events, guests, groups, and tools such as analytics.

You must be at least 16 years old to use the Service. When you sign up, we ask you to confirm that you are at least 16, and if you say you are not, you can’t create an account. If you are under the age of majority where you live (19 in British Columbia), you may use the Service only with the permission of a parent or guardian, who agrees to these Terms on your behalf and is responsible for any purchases you make. If you use the Service for an organization, you confirm you can bind that organization. Etraque is not currently offered to residents of Quebec. Please do not create an account if you live in Quebec.

You can sign up with email and a password, or with Google or Apple. You are responsible for your credentials and for activity under your account. Provide accurate information and keep it up to date. Do not share your account.

You can delete your account in the app under Settings → Delete account. If you are on a Pro or Teams plan, we ask whether you want to keep the groups and events you created. If you keep them, you must choose an admin to manage them. That admin does not take over your plan. We then sign you out and schedule deletion for 30 days later. You can sign in and cancel during those 30 days. After that, we delete your account as described in the Privacy Policy, which also lists what can remain. Deleting the account does not cancel an App Store or Google Play subscription. Cancel that in the store. You can also ask us to delete your account by email, as described in the Privacy Policy.

• Do not use the Service to harass, abuse, threaten, defraud, or spam others.
• Do not impersonate any person or organization.
• Do not attempt to disrupt, probe, or bypass security or rate limits.
• Do not scrape the Service, or use bots or automated tools to collect data from it.
• Do not get around plan limits or privacy features, such as a hidden attendee list or members-only events.
• Do not upload unlawful content or content you do not have the rights to share.
• Do not create events that promote illegal activity.
• Do not post, share or link to child sexual abuse material or any content that sexualizes minors, or content that promotes terrorism or violent extremism. We remove this content, close the accounts involved, and report child sexual abuse material to the authorities as the law requires.
• Do not collect or export other people’s information except to run an event or group you administer.
• Do not post payment links for fake events, or use a payment link to mislead people about what they are paying for.
• Do not use notes to send spam, threats, or anything you would not be allowed to post in an event description.
• Respect the privacy and rights of other users, guests, and people you invite.

You keep your rights in content you submit (events, group details, photos, notes). You grant Etraque a limited license to host, store, display, and send that content only as needed to run the Service.

User content includes notes. Organizers can post notes on their events, and people marked going can read them. Group admins can post notes in a group, and group members can read them. Do not put anything in a note that you are not willing for those people to see.

If you create an event share link, anyone with the link can open a page with the event title, time, location, description, meeting link, and your display name, and can RSVP without an account. Messaging apps can fetch a preview of that page. A private event’s preview shows less, but the page itself still shows the location, description, and meeting link. If you mark an event members-only, people who are not members of the group see the group name and that the event is restricted, not the event details.

If you make a group public and share its link, anyone with the link can see the group name, description, member count, your first name, and a preview of the next public event’s title and date. They cannot see the member list on that page. Your personal invite link shows your first name, display name, and profile photo.

Do not put information in an event or group if you are not willing for people with the link to see it.

We may preserve or disclose content if required by law or valid legal process, or if needed to protect people’s safety or enforce these Terms.

Etraque and its licensors own the Service, including the app, the website, the software, and the Etraque name and logo. As long as you follow these Terms, we give you a personal, limited, non-exclusive, non-transferable licence to use the Service. You may not copy, change, reverse engineer, resell, or build a competing product from the Service, except where the law allows it. These Terms do not give you any right to use our name or logo.

If you organize an event or administer a group, you are responsible for the accuracy of the details and for inviting people lawfully. That includes anti-spam and privacy rules that apply where you and the recipients are, such as Canada’s CASL and the US CAN-SPAM Act where those laws apply. Send invitations only to people you have a right to contact. We send the email through our email provider. We do not send SMS.

Organizers can see RSVP status and, for guests and members, names and email addresses, and on Pro or Teams can view link-view counts and export attendee rows. If you export attendee information, you are responsible for keeping it secure and using it only for your event or group. Other attendees can see names and profile photos unless you hide the attendee list. Group members can see other members’ names, usernames and profile photos, but not their email addresses.

If you RSVP, you understand the organizer will see your response and, if you are a guest who is going, the name and email you entered.

Organizers can remove an attendee from their event, including a guest who RSVPed through a link. Group admins can remove a member and ban them from rejoining, including through the group’s public link, and can lift the ban later.

Events are run by organizers, not Etraque. Etraque is a tool for planning events. We do not organize, host, supervise, or attend them, and we are not a party to anything between organizers and attendees. Organizers are responsible for their events, including venue safety, any age rules, and supervision of minors who attend. You are responsible for your own decisions about attending an event, and for your interactions with other users and guests. We may help with a dispute between users, but we do not have to.

Organizers can add a link to an event so attendees can pay through another service, such as a payment app or checkout page. Etraque does not process, hold, or guarantee these payments. Any payment is between the organizer and the person paying, under the terms of the service the organizer linked.

Organizers are responsible for what they charge, for collecting it lawfully, and for refunds, including when an event is cancelled or changed. Etraque is not responsible for payments made through these links, for refunds, or for disputes or fraud related to them. If you think a payment link is misleading or fraudulent, report it to support@etraque.com.

Only the organizer and people marked going can open the payment link in the app. The public share page does not show it. We record when a signed-in user opens the link so the organizer can see how many people opened it, as described in the Privacy Policy.

The Service has a free plan and paid Pro and Teams plans. Paid plans are purchased in the Apple App Store or Google Play. Apple or Google charges you, not Etraque. The price, tax, billing period, and renewal terms are the ones shown by the store at checkout. Paid plans renew automatically until you cancel. A Teams plan is controlled by the account owner who buys it, and it can’t be transferred to anyone else. Making someone an admin of a group lets them take admin actions in that group only. It does not give them the features of your plan. The account owner can see and manage all groups and events on their plan, including events and notes that other admins create.

Cancel in your Apple ID or Google Play subscription settings. Deleting the app or your account does not cancel a subscription. Cancellation stops the next renewal. You keep the paid plan until the end of the period you already paid for, unless the store says otherwise. We learn about purchase, renewal, cancellation, and expiry through RevenueCat and update the plan on your account. We do not store your card number.

If your plan ends. When a Pro or Teams plan ends, for example because you cancel it, nothing you already have is deleted or hidden. Your groups and events stay as they are, and their members and guests keep their access. Features that come with the paid plan, such as analytics, link-view counts and attendee export, stop working. Free plan limits apply to anything new: if you are over a limit, such as the number of groups, you can’t create more until you are under it. On a Teams plan, the account owner’s access to events and notes that other admins create stops, and each group’s admins carry on managing it.

If a paid plan comes with a free trial, the store shows its length at checkout. When the trial ends, the store charges you and the plan renews as described above, unless you cancel in your store settings before then. Apple requires you to cancel at least 24 hours before the trial ends. We will remind you before a trial ends.

Refunds are handled by Apple or Google under their rules. Store rules are the only way to get a refund. Etraque does not offer refunds of its own, except where your local law requires it.

If we change a price, the new price applies as the store notifies you, under Apple’s or Google’s rules. We will also tell you ourselves, by email and in the app, at least 7 days before a price change affects you. This includes when founding prices end on December 31, 2026.

Web checkout with Stripe is no longer offered. If an older account is still being charged through Stripe, email support@etraque.com. Clearing the plan in our database does not, by itself, cancel a charge at Stripe.

Apple’s and Google’s store terms also apply to purchases and downloads through their stores.

Apple App Store. These terms apply if you download Etraque from Apple’s App Store.

• Agreement with Etraque only. These Terms are between you and Aivory Technology Consulting Inc. only, not Apple. Etraque, not Apple, is solely responsible for the app and its content.
• Licence. We give you a limited, non-transferable licence to use the app on any Apple device you own or control, as allowed by the Usage Rules in Apple’s Media Services Terms and Conditions. The app may also be used by other accounts linked to the purchaser through Family Sharing.
• Support. Apple has no obligation to provide any maintenance or support for the app.
• Warranty. If the app fails to meet any warranty that applies, you may notify Apple, and Apple will refund the purchase price, if any. To the maximum extent the law allows, Apple has no other warranty obligation for the app. Etraque is responsible for any other claims, losses, liabilities, damages, costs or expenses caused by any failure to meet a warranty, to the extent they can’t be disclaimed by law.
• Claims. Etraque, not Apple, is responsible for any claims by you or anyone else about the app or your use of it. This includes product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• Intellectual property. If anyone claims that the app, or your possession and use of it, infringes their intellectual property rights, Etraque, not Apple, is solely responsible for investigating, defending, settling and resolving that claim.
• Legal compliance. You confirm that you are not located in a country subject to a US government embargo, or one the US government has designated as “terrorist supporting”, and that you are not on any US government list of prohibited or restricted parties.
• Contact. Send questions, complaints or claims about the app to Aivory Technology Consulting Inc., 5307 Victoria Drive #1204, Vancouver, BC V5P 3V6, Canada, support@etraque.com.
• Third-party terms. When using the app, you must follow any third-party terms that apply to you, such as your mobile carrier’s data plan terms.
• Apple’s rights. Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary, and is treated as having accepted that right.

Google Play. If you download Etraque from Google Play, these Terms are between you and Etraque only, not Google. Your use of the app must also follow Google Play’s terms of service. Google has no responsibility for the app or these Terms.

Google Calendar sync is optional and off until you connect it. It is separate from signing in with Google. Etraque’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

What the feature does. When connected, Etraque may:

• Read events on your primary Google Calendar, typically from about 7 days ago through about 90 days ahead, and show them in Etraque. Imported details are not saved as events in our database.
• Create or update events on that calendar for Etraque events you organize or have marked going or maybe, and remove those copies when they are no longer eligible to sync.
• Store OAuth tokens and a map of event IDs so sync can run without asking you to sign in every time.

By connecting, you authorize that access through Google’s consent screen and confirm you have the right to connect that calendar. Sync is a convenience. For a short time, the two calendars can differ. We do not use Google Calendar data for advertising or resale.

Disconnecting. Settings → Connected calendars → Disconnect stops sync, deletes our copy of the tokens, and tries to delete the Google Calendar events Etraque created. Events that were already in Google Calendar, and that we only read, stay there. You can also revoke access on your Google Account permissions page. If you delete your account, we disconnect Google Calendar for you when the account is purged.

On iPhone, you can connect Apple Calendar. The app then reads and writes calendars on that device with your permission. We do not receive your Apple ID password. We do not store a copy of your Apple Calendar on our servers. We store a connection record and event-ID map so updates do not create duplicates.

The app reads device events, typically from about 7 days ago through about 90 days ahead, excluding the Etraque calendar it creates. It writes Etraque events you organize or have marked going or maybe into that on-device Etraque calendar, and removes those copies when they should no longer sync.

By connecting, you confirm you have the right to use those calendars. Disconnect in Settings → Connected calendars, or turn off Calendars for Etraque in iPhone Settings. Disconnecting stops future sync. It does not delete events already written on the device. You can delete those in the Apple Calendar app.

Voice capture and text capture send what you record, type, or paste to our servers and then to OpenAI, so we can suggest event fields. Suggestions can be wrong. You must review them before you save an event, and you are responsible for the event details you save. Do not dictate or paste other people’s private information unless you have a right to send it. Plan limits may cap how many captures you can run.

You don’t have to send us feedback. If you do send ideas, suggestions or comments about Etraque, they are not confidential. You give us a permanent, irrevocable, worldwide, royalty-free licence to use, copy, change, share and build on your feedback for any purpose, without paying you or crediting you. To the extent the law allows, you waive any moral rights in your feedback. You still own your feedback, and you’re free to use it yourself.

We sometimes offer early or test versions of Etraque or its features, including through Apple TestFlight or Google Play testing (“beta features”). Beta features are provided “as is”. They may contain bugs, may stop working, and may change or be removed at any time without notice. Please don’t publicly share information about features that haven’t been released yet. The Feedback section above applies to any feedback you give about beta features.

If you see content on Etraque that is illegal, abusive, harassing, misleading, fraudulent or otherwise breaks these Terms, or if another user is harassing you, please report it in the app, or email support@etraque.com. If you email us, include:

• a link to the event, group, note or profile, or a description of where it appears
• what the problem is
• your contact details, so we can follow up

We aim to review reports within 72 hours. We may remove content, limit what a user can do, or suspend or close their account. If someone is contacting you in a way you don’t want, tell us and we can take action to stop it. You can also leave any group, and decline or ignore invitations, at any time.

You can block another user from the same menu you use to report them, or in Settings → Blocked accounts, where you can also unblock them at any time. Once you block someone:

• you can’t find each other in search
• they can’t view your profile
• they can’t invite you to events or groups, or send you notifications, push alerts or invite emails
• if they are an admin of a group you are both in, you no longer see their notes in that group
• if you organize events, they can’t RSVP to your events from their account

We don’t tell people that you have blocked them, although if they try to invite you, they will see that they can’t. Blocking does not remove you from a group you share (you can leave it yourself), and it does not cancel an RSVP you have already made.

To report copyright infringement, please follow the process in the Copyright section below.

We work to protect everyone who uses Etraque from illegal content. This section explains how, including for users in the United Kingdom under the Online Safety Act 2023.

Illegal content. You must not use Etraque to share illegal content. We treat these types as the most serious:

• Child sexual exploitation and abuse, including child sexual abuse material, content that sexualizes minors, and any attempt to groom or contact a child for sexual purposes. We remove it, close the accounts involved, and report it to the relevant authorities.
• Terrorism, including content that encourages, supports or promotes terrorism or violent extremism. We remove it and close the accounts involved.
• Other illegal content, including fraud and scams, threats, harassment and stalking, hate offences, sharing intimate images without consent, and selling illegal drugs or weapons. We remove it and may restrict or close the accounts involved.

How we find it. We rely on reports from users. Anyone can report a person, event, group, note or guest RSVP in the app, or by emailing support@etraque.com, and our team reviews every report. We do not use automated tools to scan content.

What we do. When we find illegal content, or content that breaks these Terms, we may remove it, limit what an account can do, or suspend or close the account. We tell the person affected why, unless the law or someone’s safety prevents it.

Complaints. You can complain to us if:

• you think content on Etraque is illegal or breaks these Terms
• you disagree with a decision we made about your content or account, such as removing a note or suspending you
• you think we are not meeting our safety duties

To complain, email support@etraque.com with “Complaint” in the subject line. Tell us what happened and include any links. We will acknowledge your complaint and respond within 14 days. If we got a decision wrong, we will put it right, for example by restoring your content or account.

Your right to bring a claim. If we remove your content, or suspend or close your account, in breach of these Terms, you may have the right to bring a claim against us for breach of contract.

Users aged 16 and 17. Etraque has protections that also help younger users. Only organizers and group admins can post notes, other members can’t see your email address, and you can block anyone, decline any invitation, and leave any group at any time.

We respect copyright and expect our users to do the same. We may remove content, and close the accounts of people who repeatedly infringe copyright.

United States (DMCA). If you believe content on Etraque infringes your copyright, send a notice to our designated copyright agent: Abiola Bakare, Aivory Technology Consulting Inc., 5307 Victoria Drive #1204, Vancouver, BC V5P 3V6, Canada, copyright@etraque.com. Your notice must include:

• your physical or electronic signature
• a description of the copyrighted work
• a description of the content you believe infringes it, and where it is on Etraque (such as a link)
• your name, address, phone number and email address
• a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law
• a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act for them

If your content was removed and you believe that was a mistake, you can send us a counter-notice to the same address. Include your signature, a description of the content and where it was, a statement under penalty of perjury that you believe it was removed by mistake or misidentification, and your name, address, phone number and email. Also include a statement that you consent to the jurisdiction of the federal court for your address (or, if you’re outside the US, any judicial district where we may be found), and that you will accept service of legal papers from the person who sent the original notice. If the original complainant doesn’t file a court action within 10 to 14 business days, we may restore the content.

Canada (notice and notice). If we receive a notice of claimed infringement that meets the requirements of Canada’s Copyright Act, we will forward it to the user involved as soon as feasible, and tell the person who sent it that we have done so (or why we could not). We keep records that identify the user for six months, or for one year if the person who sent the notice tells us within those six months that they have started court proceedings. We do not charge for this. Forwarding a notice does not mean we have decided that the user infringed copyright.

The Service is provided “as is” and “as available”, to the maximum extent the law allows. We do not guarantee that the Service will be uninterrupted or error-free, or that a calendar sync, notification, or RSVP will arrive on time. You are responsible for how you use event information, including travel and safety decisions. This section does not limit any rights you have as a consumer that cannot be excluded under the law where you live.

To the maximum extent the law allows, Etraque and its suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising out of your use of the Service, including events organized through it.

Our total liability to you for all claims relating to the Service is limited to the greater of the amount you paid Etraque in the 12 months before the claim arose, or CA$100.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law. This includes liability for death or personal injury caused by our negligence, and for fraud or gross negligence.

If you are a consumer, you may have rights under the laws of your province or country (for example, Quebec, the European Union or the United Kingdom) that these Terms cannot override. In that case, this section applies only as far as those laws allow.

To the extent the law allows, you agree to cover Etraque’s reasonable costs, including legal fees, and any damages, if someone makes a claim against us because of:

• content you post on Etraque
• events, groups or invitations you organize through Etraque, including any payment link you add
• your breach of these Terms, or
• your violation of any law or anyone else’s rights

This does not apply to the extent the claim was caused by Etraque’s own fault. We will tell you promptly about any claim this section covers. If you are a consumer, this section applies only to the extent the laws of your province or country allow.

We may suspend or close access if you break these Terms or if we need to protect the Service or other people. You may stop using the Service at any time and may delete your account in the app. Deletion takes effect 30 days after you request it, as described in “Your account” and in the Privacy Policy. Some records can remain after deletion, as the Privacy Policy explains. A store subscription continues until you cancel it with Apple or Google.

If we suspend or close your account, we will tell you why, unless the law or someone’s safety prevents it. If you think we made a mistake, reply to that message or email support@etraque.com. If we close your account because you broke these Terms, Etraque does not refund a store subscription, but any refund rights you have with Apple, Google, or under your local law still apply.

We may update these Terms from time to time. If we make a material change, meaning one that meaningfully affects your rights, we will tell you at least 30 days before it takes effect, by email and in the app. The notice will explain what is changing and when. Small changes, such as clarifications or corrections, take effect when we post them, and we will update the “Last updated” date at the top.

We may make changes sooner if the law requires it, or if needed urgently to protect the security or safety of the Service or its users.

If you don’t agree with a change, you can stop using Etraque and delete your account, or cancel your subscription in your Apple or Google account settings, before the change takes effect. If you keep using Etraque after the change takes effect, you accept the updated Terms.

If you use Etraque as a consumer, you may have rights under the laws of your province, state or country that these Terms cannot take away. Nothing in these Terms limits those rights. This includes rights to:

• a service that is provided with reasonable care and skill, and matches its description
• cancel or get a refund for a purchase, where your local law gives you that right
• bring a claim in the courts where you live

Subscriptions are bought through the Apple App Store or Google Play, so refunds and cancellations are handled under their rules, including any cooling-off period your local law gives you. If any part of these Terms is not enforceable against you because of your local law, the rest of these Terms still apply.

These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

If you have a concern, please contact us first at support@etraque.com. Most issues can be resolved quickly that way.

If we can’t resolve it, you and Etraque agree that any dispute will be decided by the courts of British Columbia, including the Civil Resolution Tribunal for claims within its jurisdiction. We will not require you to go to arbitration.

If you are a consumer, nothing in these Terms takes away rights you have under the consumer protection laws where you live, including your right to bring a claim in the courts where you live, if those laws give you that right. This includes consumers in Quebec, other Canadian provinces, the European Union and the United Kingdom.

• Entire agreement. These Terms are the whole agreement between you and Etraque about the Service, and they replace earlier agreements about the same subject.
• Severability. If one part of these Terms is unenforceable, the rest stays in effect.
• Assignment. You may not transfer these Terms. We may assign them to a successor of the business.
• Force majeure. We are not liable for a delay caused by events outside our reasonable control.
• No waiver. If we don’t enforce part of these Terms right away, we can still enforce it later.
• Survival. Sections that by their nature should continue after these Terms end continue to apply. These include User content and public links, Payment links, Feedback, Disclaimers, Limitation of liability, Indemnification, and Governing law and disputes.
• Notices. We may send you notices by email to the address on your account, or in the app. You can send notices to us at support@etraque.com, or by mail to Aivory Technology Consulting Inc., 5307 Victoria Drive #1204, Vancouver, BC V5P 3V6, Canada.
• Contact point for authorities. Authorities, including those of European Union member states and the European Commission, can contact us at support@etraque.com. We can communicate in English.